NINA Assists with your reputation management

Your online reputation, on autopilot

4.6/5

112 reviews across all sites

Google Facebook Angi BBB Nextdoor

NINA asks every happy customer

Job completedMarked done or invoice paid in your CRM
Review request sentA friendly text and email go out automatically
One tap to reviewLink opens the right review site
5-star review postedYour rating and review count climb
Reply sentAlerted to every review, on every site

L

Linda K.Kitchen repair · completed

Get more reviews on autopilot.

Most happy customers never leave a review unless someone asks, and the best time to ask is right after the job. MyNINA sends review requests by text and email automatically, follows up with a friendly reminder, and alerts you to every new review so you can respond fast. More 5-star reviews means more trust, better visibility on Google, and more calls.

Automatic review requests

Texts and emails go out after every job, no reminders needed

One-tap review links

Customers land right on your Google review page, no searching

Smart reminders

A friendly nudge goes out if they haven't left one yet

Every review in one place

See reviews from Google, Facebook, Yelp and more in one dashboard

Respond in minutes

Get alerted to new reviews and reply fast with Auto-drafted responses

Show off your stars

Display your best reviews on your website with a review widget

Frequently asked questions

Why do reviews matter so much?

Most customers check reviews before they call. More recent, positive reviews build trust and help you show up higher in Google Maps and local search.

Is it OK to ask customers for reviews?

Yes. Asking every customer for an honest review is both allowed and encouraged. We can also automatically respond to reviews, helping you stay engaged, protect your reputation, and keep your profiles active and aligned with each platform’s guidelines.

When do review requests go out?

There are several ways to send a review request. It can happen automatically when a job is completed, an invoice is paid, or an appointment ends-whatever best fits your business. We can also send requests manually through targeted email and text campaigns.

What if someone leaves a bad review?

You're alerted right away so you can respond quickly and professionally. A thoughtful reply often matters as much to future customers as the review itself.

Which review sites does it work with?

Google and Facebook are built in, and requests can send customers to any review site you choose. You're also alerted to new reviews on sites like Yelp so nothing slips by.